This Subscription Service Agreement (“Agreement”) is between WebsitePilot LLC (“Company,” “we,” “us,” or “our”) and the client (“Client,” “you,” or “your”) who subscribes to our website services.

By signing up for a WebsitePilot membership or otherwise using our services, you acknowledge that you have read, understood, and agree to the terms outlined in this Agreement.

1. Services

WebsitePilot provides website design, development, hosting, and ongoing website management services through a monthly subscription model.

Services may include, but are not limited to:

• Custom website design and development

• Website hosting

• Technical SEO setup and on-site optimization best practices

• Quarterly website strategy sessions

• Website analytics setup and monitoring

• Regular website maintenance and updates

• Performance monitoring and optimization

The exact scope of services may vary depending on the Client’s selected membership plan (Starter, Pro, or Elite).

2. Subscription Terms

2.1 Monthly Subscription

The Client agrees to pay the monthly fee associated with their selected membership plan.

2.2 Payment

Payments are billed monthly in advance and are automatically charged to the payment method on file through our payment processor.

2.3 Failed Payments

If a payment attempt fails, the Client will be notified and given a short grace period to resolve the issue.

WebsitePilot may suspend services if payment remains outstanding for more than 7 days and may terminate services if payment remains unpaid for more than 30 days.

2.4 Plan Changes

Clients may upgrade or downgrade their subscription plan at any time. Changes will take effect at the start of the next billing cycle unless otherwise agreed.

3. Cancellation

3.1 Cancellation Policy

The Client may cancel their subscription at any time without penalty.

3.2 After Cancellation

Upon cancellation:

• The final payment covers the remainder of the current billing cycle

• Hosting and services will continue through the end of the paid billing period

• WebsitePilot will provide the Client with website files and/or necessary credentials to access their website environment

After cancellation and delivery of website files or credentials, WebsitePilot is not responsible for ongoing hosting, maintenance, security, or technical support unless a new agreement is established.

4. Intellectual Property

4.1 Client Website Ownership

Upon full payment of all outstanding invoices, the Client retains ownership of all website content, design assets, and custom development created specifically for the Client’s website.

4.2 Company Assets

WebsitePilot retains ownership of all proprietary tools, processes, systems, frameworks, and internal methodologies used to deliver services.

These assets are not transferred to the Client.

5. Client Responsibilities

The Client agrees to:

• Provide necessary content, images, branding materials, and information required for website development

• Respond to requests for feedback or approvals within reasonable timeframes

• Maintain accurate billing and contact information

• Use the website in compliance with all applicable laws

5.1 Client Content Responsibility

The Client represents that they have the legal right to use any content, images, trademarks, or materials provided to WebsitePilot.

WebsitePilot is not responsible for copyright infringement, trademark violations, or legal claims resulting from client-provided materials.

6. Company Responsibilities

WebsitePilot agrees to:

• Deliver services professionally and in good faith

• Maintain reasonable website security and performance practices

• Protect confidential client information

• Provide support through designated communication channels

7. Service Level Expectations

7.1 Update Requests

WebsitePilot aims to acknowledge website update requests within three business days.

7.2 Support Hours

Standard support hours are Monday through Friday, 9:00 AM to 5:00 PM Eastern Time, excluding major holidays.

8. Reasonable Use Policy

WebsitePilot’s “unlimited updates” service is intended for ongoing website improvements, edits, and maintenance, not continuous large-scale development.

WebsitePilot reserves the right to prioritize requests and define reasonable scope for updates. Requests that require significant design, development, or new functionality may be scheduled as separate projects or implemented over time.

9. Third-Party Services

WebsitePilot may rely on third-party services including but not limited to:

• hosting providers

• content management systems

• plugins or integrations

• analytics platforms

• payment processors

• domain registrars

WebsitePilot is not responsible for outages, service interruptions, policy changes, or failures caused by third-party platforms or providers.

10. No Performance Guarantees

WebsitePilot provides website design, development, and technical implementation services.

While we follow industry best practices for website performance, usability, and SEO readiness, WebsitePilot does not guarantee specific outcomes, including but not limited to:

• search engine rankings

• website traffic

• lead generation

• conversion rates

• revenue or business results

Website performance may be influenced by factors outside WebsitePilot’s control, including marketing strategy, advertising, competition, and external platforms.

11. Website Use Restrictions

The Client agrees not to use the website for unlawful purposes, including but not limited to:

• distributing illegal content

• engaging in fraudulent activity

• distributing malware or malicious code

• violating applicable laws or regulations

WebsitePilot reserves the right to suspend services if such activity is detected.

12. Security and Data Loss Disclaimer

WebsitePilot implements reasonable security practices, backups, and maintenance procedures.

However, no website system can guarantee complete protection from:

• cyberattacks

• hacking attempts

• data loss

• software vulnerabilities

• third-party failures

WebsitePilot shall not be liable for damages resulting from such events.

13. Project Delays and Inactive Clients

If the Client fails to respond to requests for feedback, approvals, or required content for more than 30 days, WebsitePilot may pause project work until communication resumes.

Subscription billing will continue during periods of inactivity unless otherwise agreed.

14. Limitation of Liability

To the maximum extent permitted by law, WebsitePilot’s liability for any claim arising under this Agreement shall not exceed the total amount paid by the Client during the previous six months of service.

WebsitePilot shall not be liable for indirect, incidental, consequential, or special damages.

15. Confidentiality

Both parties agree to maintain the confidentiality of proprietary or sensitive information shared during the course of the working relationship.

16. Force Majeure

Neither party shall be liable for delays or failures in performance resulting from causes beyond their reasonable control, including but not limited to:

• acts of God

• natural disasters

• war

• labor disputes

• internet outages

• power failures

17. Dispute Resolution

Any disputes arising from this Agreement shall first be addressed through good-faith negotiation between the parties.

If negotiation fails, disputes shall be resolved through binding arbitration in the State of North Carolina.

18. Governing Law

This Agreement shall be governed by the laws of the State of North Carolina, without regard to conflict of law principles.

19. Severability

If any provision of this Agreement is found to be unenforceable, the remaining provisions shall remain in full force and effect.

20. Entire Agreement

This Agreement constitutes the entire understanding between the parties and supersedes all prior agreements, discussions, or understandings related to the services provided.

By accepting this Agreement and proceeding with signup, the Client acknowledges that they have read, understood, and agree to these terms.

Last Updated: 06 Mar 2026